Password Reset — step-by-step

1) Go to the Password Restoration Page

Where: https://edubest.com.ng/authentication/forgot

How to get there safely

• Type the URL directly into your browser address bar (do not click links from unknown emails).

• Confirm the page loads over HTTPS (look for the padlock) so your data is private.

• If you can’t reach the page, try an incognito/private window or a different browser/device to rule out cached errors.

What the page typically shows

• A short form asking for your registered email (sometimes username or phone number is accepted).

• A “Forgot” or “Reset Password” button.

• Possibly a CAPTCHA or “I’m not a robot” check.

2) Enter Your Email Address

What to enter

• Type the exact email address you used when you registered the account (no extra spaces before/after).

• If you used a username instead of an email at registration, try your admin username if the form accepts it.

Tips & checks

• If you aren’t sure which email you used, check any previous messages from Edubest (registration or billing emails) or ask a colleague who manages the account.

• On shared devices, be careful the browser’s autofill doesn’t insert a different email.

Click the button

• After entering the email, click Forgot / Reset. You should get an on-screen message like “If that email exists, we’ve sent reset instructions” (some systems do this for privacy).

3) Receive Reset Instructions (email) — what to expect

Typical reset email contents

• Subject example: “Edubest — Password Reset Request”

• A short message telling you a password reset was requested and a secure link to change your password.

• A warning like “If you didn’t request this, ignore this email.”

Important: check spam/junk

• If you don’t see the email in your inbox within a few minutes, check Spam/Junk, Promotions, or other folders.

• Search your mailbox for “Edubest”, “password”, or “reset”.

If you still don’t get the email

1. Wait 5–10 minutes — some systems queue messages.

2. Click the reset page again and resend the reset email (many sites allow this).

3. Make sure your mail server is not blocking messages from @edubest.com.ng — check with your IT/email admin and ask them to whitelist that domain.

4. Try a different email address if you have multiple addresses registered.

5. If nothing works, contact Edubest support (see contact section below).

Security notes about the reset link

• Expiry: Reset links usually expire (commonly 15–60 minutes). Use the link promptly.

• One-time use: Links are normally single-use; once you reset the password the same link won’t work again.

• Phishing caution: Only click the reset link if you requested it. If you didn’t, do not enter credentials on suspicious pages — report it to support.

4) Resetting the Password — best practices and process

What the reset form asks

• New password and a confirmation (retype password).

• Sometimes you must also re-enter your username or email.

Password requirements (recommended)

• Minimum 8–12 characters (longer is better).

• Mix uppercase + lowercase letters, numbers, and symbols.

• Avoid common words, easily-guessed patterns, or reuse of old passwords.

After you set the new password

• You’ll typically see a confirmation message and a button to Log In.

• Log in with your email/username + new password immediately to confirm it works.

• If your login fails, ensure you typed the password exactly and that Caps Lock is off.

Extra security

• If Edubest offers two-factor authentication (2FA) enable it after logging in — this prevents unauthorized access even if someone gets your password.

• Use a password manager to generate/store the password safely.