Below I’ll unpack each step you listed and add everything you need to know: what each field does, what can go wrong, security best practices, troubleshooting, and what to do if you get stuck.
Visit: https://edubest.com.ng/authentication
What this page does
The authentication page is the gateway to your school’s Edubest dashboard. It presents the login form (username + password), and usually links for “Forgot password”, “Create account / Register”, and sometimes “Remember me”.
The page also performs initial security checks (HTTPS/TLS), may show a CAPTCHA if suspicious activity is detected, and may redirect you after login to your admin dashboard or to a setup wizard if it’s a new account.
How to get there safely
Type the URL directly into your browser address bar (don’t click links from unknown emails).
Make sure the URL begins with https:// and you see the browser padlock — this means the connection is encrypted.
If you have a bookmark for Edubest, use the bookmark to avoid typos. If you’re on a shared computer, don’t save login details.
What to expect visually
A simple form with fields for Username and Password.
Optional elements: “Remember me” checkbox, “Forgot password?” link, and sometimes a “Show password” icon.
If your school uses a custom domain (e.g., your-school.edubest.com.ng), you might have a different login URL — use the URL given by your school admin.
What to fill in
Username: the admin username you created during registration (sometimes this may be your school email). It is usually case-insensitive but follow whatever you set up originally.
Password: the password you created. Passwords are case-sensitive.
Tips for entering credentials
Use the Show password eye icon if available to confirm you typed correctly (do this only on a private device).
If your keyboard layout/language changed (e.g., caps lock on, different layout), fix that before typing a password.
If your username is an email address, make sure there are no extra spaces (leading/trailing) — some forms trim spaces but some do not.
If your school uses Single Sign-On (SSO) or third-party authentication (Google, Microsoft), use the provided SSO button instead of the username/password fields.
Common reasons credentials fail
Typo in username or password (most common).
Caps Lock is on.
You’re using an old/previous password after a reset.
Account not yet activated (payment or email verification pending).
Account locked after repeated failed attempts (see “Account lockout” below).
Browser autofill inserted a different username/password combination.
“Remember me” checkbox
If checked, the site will keep you logged in for a longer period on that device by saving a persistent cookie.
Only use on private devices. Do not use on public/shared computers.
What happens when you click:
The browser sends your credentials securely to Edubest’s server for verification.
If correct, you will be redirected to your dashboard (or a role-specific dashboard for teacher/parent/student).
If incorrect, you’ll usually see a message like “Invalid username or password” or a hint to reset your password.
Successful login
You should land on the admin dashboard where you can add students, staff, access modules (attendance, exams, fees), or in some cases, a setup wizard for first-time users.
Check the top-right corner or the profile area to confirm you’re logged in as the expected admin.
If login fails — step-by-step troubleshooting
Re-type credentials slowly, verify Caps Lock, and try again.
Use “Show password” (if available) to confirm password entry.
Try password reset: click Forgot password? and follow the instructions to receive a reset link on your registered email.
Clear cache / cookies or try a private/incognito window to rule out autofill issues.
Try a different browser or device to rule out browser-specific problems.
Check email for activation or payment confirmation — some accounts require a verification step before first login.
Account locked? — If you tried many times and the account got locked, wait the lockout time (if specified) or contact support to unlock.
Check network restrictions — corporate or school networks sometimes block authentication endpoints or show captive portals.
If SSO is used, ensure you’re signing in through the correct provider button (Google, Microsoft, etc.).
Password reset process (what to expect)
Click Forgot password?
Enter the email address associated with the account.
You’ll receive an email with a secure link to reset your password (check spam/junk if you don’t see it).
Follow the link, create a strong new password, confirm it, and then log in with the new password.
Security & best practices
Use a strong, unique password for Edubest (mix uppercase, lowercase, numbers, symbols).
Use a password manager to store credentials securely.
Enable any available two-factor authentication (2FA) or multi-factor authentication if Edubest offers it — this greatly improves security.
Always log out after finishing work on a shared device. Click the profile menu → Logout (or sign out).
If you suspect your account was compromised, immediately reset your password and inform Edubest support.
Session behavior & timeouts
For security, web apps often log you out automatically after inactivity. Save work frequently (e.g., attendance entries, exam results) to avoid losing changes.
If you get unexpectedly logged out, re-login and check whether there’s a notification about session expiry.
Account locked or disabled
Repeated failed attempts may lock the account temporarily. The lockout period varies by system (minutes to hours).
If your account is disabled for policy/payment reasons, you’ll typically be shown a message and should contact support to restore access.
Contacting support
If none of the troubleshooting steps work, contact Edubest support (use the support email/phone provided during registration or on the website) and provide:
Your school name
Admin username/email
Time and date of failed login attempts
Any error message you saw
Screenshots (if possible)
Open https://edubest.com.ng/authentication (check padlock)
Enter exact Username (no extra spaces)
Enter exact Password (check Caps Lock)
Optionally check Remember me on private devices only
Click Login and wait for redirection to the dashboard
If failure: retype → show password → reset password → try another browser → contact support